Frequently Asked Questions
Everything you need to know about joining our playful community.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International delivery times vary by location but generally arrive within 10-21 days.
What is your return policy?
We offer a 30-day return policy for all unopened and unused toys in their original packaging. Please contact our support team to initiate a return authorization.
Are your toys safe for children?
Safety is our top priority. All products at The Secret Toy Society undergo rigorous testing and comply with ASTM and CPSIA safety standards to ensure they are non-toxic and age-appropriate.
Can I track my order?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer gift wrapping?
Absolutely! You can select our signature 'Secret Society' gift wrapping option at checkout for a small additional fee to make your gift extra special.