Returns & Exchanges

At The Secret Toy Society, we want your new treasures to bring total joy; if you are not completely satisfied, you can return your items within 30 days of delivery. All returned products must be in their original packaging and in unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned toys, we will issue a refund to your original payment method within 5-7 business days.